There have been no responses to my emails, though I quoted Case number etc that had they issued me previously.Ĭarbonite might have offered an OK service once, but now-maybe the best is if we all help it to implode. Since I reported this, Carbonite staff have completely blanked me. He deleted the log and the machine came back to life. There was no disk space to make a screenshot so I attach photos of the DaisyDisk display, that I took with my phone. He found the Carbonite program (client) had written 113.4 Gb of error messages to a log file-without ever telling the folk back at Carbonite server-side that something was wrong. I didn't suspect Carbonite at the time but.Īt the local Apple store, a staff member overviewed disk usage with a tool called DaisyDisk. Four weeks after 26 June it filled up completely, I couldn't open Mail or even TextEdit. Mysteriously the MacBook's 250 Gb hard drive was being used up. No help from tech staff who just pointed me to their FAQs pages. Each time I pressed "resume" it immediately stopped.
I've had Carbonite on my MacBook for some years and a few times used it to recover lost files so the fact that it seemed to get "stuck" on some files, and I needed their tech staff to fix this remotely, was something I'ld forgive. Just a terrible company all the way around! I will never do business with them again! They are very dishonest and send misleading emails to try to get you to accidentally buy a new subscription. So in the end I am getting a refund for the new "mistake" subscription but ended up being cheated out of the $284 refund and then some. When I realized what had happened (1 day later) they refused to refund me the $148.00 and told me I must take a credit that I would not be able to use for 2 years! So rude! I am just in shock that they would treat a good customer this way. So, in a panic due to my new computer not being backed up I purchased an entire new subscription the next day.
CARBONITE BACKUP EXTERNAL DRIVE TRICK LICENSE
Carbonite never transferred the license (I had $148 left on that subscription). Unreal! This was after I transferred my license from another computer to my new laptop. But, rest assured they would speak to him.
When I called and stayed on the phone for another hour, wasting my precious time, I was told that no matter what the employee (Cameron) said I would not be receiving a refund. My main reason for being so mad is the refund was offered to me and I was quite happy about it. So, I continued to pay on a computer that had been destroyed. But, I tend to panic when I think my data is NOT being backed up. I understand that some of this was my fault since I was stupid enough to pay the invoice. He said that no matter what his employee said to me I would not be receiving a refund even if I was promised one! The $284.00 refund was due to Carbonite continuing to charge me for an old computer that had not been backed up since 2016! The company sends out numerous misleading emails about your data being at risk of not being backed up, etc. I told him I expected him to apologize, and give me my refund. I told the manager he was happy to listen to the call since they are all recorded. I clearly confirmed with the rep that YES I was getting a credit of $148 and a refund of $284. Since they record all calls I encouraged the manager to listen to the entire hour long call. They are now claiming that the employee made a mistake and the refund was not approved. After spending over an hour on the phone with a customer service rep who took over my computer and determined that I should receive a credit of $148.00 and a refund of $284.00 I did receive my credit but never received my refund. I am very disappointed and disgusted with Carbonite.
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